Refund policy

Returns & Exchanges Policy

30-Day Satisfaction Guarantee

We stand by the quality of our products and offer a 30-day return policy from the date of purchase. If you're not satisfied with your purchase, you may return it for a refund of the item cost (shipping fees are non-refundable and return shipping is the customer's responsibility).

To be eligible for a return:

  • The item must be in brand new, unused condition.
  • It must be returned in the original manufacturer’s packaging, including all accessories, manuals, and paperwork.
  •  A receipt or proof of purchase is required.
  •  You must contact us first before sending back any item at support@helpall0rder.com.
  • Customized items (such as engraved products) are non-returnable unless they arrive defective or damaged.
  • Returns sent back without prior approval from our customer service will not be accepted.

Defective or Damaged Products

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery and provide clear photo(s) or video(s) showing the issue and original packaging if damaged.

  • Claims without visual proof cannot be processed.

  • After we review and confirm the issue, we will provide you with a satisfactory solution.

Items Lost in Transit

If your order has not arrived and exceeds our standard delivery time by 10 business days, please contact us promptly via:

  • Email: support@helpall0rder.com


Please ensure you contact us within 10 business days after the expected delivery date to be eligible for resolution.

Lost or Stolen Packages

EDCTitan.com is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

  • We will provide tracking and delivery confirmation to assist you in resolving the issue with the shipping carrier directly.

Important Note

All refund, return, or replacement requests must be pre-approved and include photo or video evidence if related to product damage or defect.

  • Unapproved or unsupported return requests will not be processed.

  • We thank you for your understanding and cooperation.

Return Address (Only After Approval):

Customers are responsible for return shipping. You may use any carrier of your choice. Please send the item to the following address and include your order number inside the package.